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On behalf of our board and team, we offer this guide to visionary leaders who are on the front lines of fighting the media war for Israel. We want you to succeed in winning the hearts and minds of the public.
We know that when you achieve your mission that you are helping both Israel and our global Jewish family. Thus, we offer these words with our sincerest wishes for your every success. May your words help bring peace and security to Israel and the Jewish people!


Jennifer Laszlo Mizrahi, Founder & President

An Israeli air strike in Rafah in the southern of Gaza strip.

The Israel Project’s Global Language Dictionary is an Orwellian manual that provides a detailed outline on how to “communicate effectively in support of Israel.” Every one of the 112 pages in the booklet is marked “not for distribution or publication” and it is easy to see why.

One of its first instructions is that pro-Israeli propagandists need to show empathy. The manual insists that they should “show empathy for BOTH sides” (caps in original) as a way of gaining credibility and trust. To make sure that the point is understood, the manual repeats again (in bold and underlined this time) the instruction “use Empathy”—the suggestion being that empathy is an important tool to be used in the propaganda war.

When innocent Palestinian children and women are killed, the first response should be to “show empathy;” the next is to “REFRAME the issue stating that Israel is not to blame and that it is only defending itself and further that it only “wants peace.” Even when it is raining death and destruction on Palestinians, the manual is clear: “Remind people—again and again—that Israel wants peace.”

How do you sell the American public on the idea that Israel has the “right” to maintain or even expand Jewish settlements in the West Bank? “Be positive. Turn the issue away from settlements and toward peace. Invoke ethnic cleansing.”

Those are three of the recommendations made by Frank Luntz, a political consultant and pollster, in an internal study he wrote for the Washington-based group The Israel Project (TIP) on effective ways to talk to Americans about the conflict between Israelis and Palestinians. The 117-page study, titled The Israel Project’s Global Language Dictionary, was commissioned by the nonprofit group, which aims to promote Israel’s side of the story. It includes chapters with such titles as “How to Talk About Palestinian Self Government and Prosperity” and “The Language of Tackling a Nuclear Iran.”

The report is strewn with bolded examples of “Words That Work” and “Words That Don’t Work,” alongside rhetorical tips such as “Don’t talk about religion” and “No matter what you’re asked, bridge to a productive pro-Israel message.” Taken together, the 18 chapters offer a fascinating look at the way Israel and its supporters try to shape the public debate in their favor.

The full report can be viewed here: Global Language Dictionary

psywarAsked about the document, TIP’s founder and former president, Jennifer Laszlo-Mizrahi, said it was based on polling and work with focus groups and is used to formulate communications strategy. She said setting people straight about settlements is particularly important: “The idea that some have in Washington that unilaterally putting pressure on Israel to make concessions on settlements is going to lead to peace is unfortunately shortsighted.”

The settlement issue has been the single biggest source of friction between the United States and Israel since Benjamin Netanyahu became Israel’s prime minister. President Obama has said he wants to see a complete halt to housing construction in Jewish communities of the West Bank. Over 300,000 Israelis live in settlements in the West Bank, not including East Jerusalem; Palestinians regard the area as the heart of their future state.

Luntz, who has advised mostly Republican candidates, appears to have tested a variety of messages on the focus groups. He concludes that “public opinion is hostile to the settlements,” even among supporters of Israel. “Nothing is tougher to articulate effectively to neutral Americans than a message in favor of the settlements,” Luntz writes. “Let me be clear about this conclusion. Plenty of Israeli and American Jewish leaders have tried, but American and European audiences rejected almost everything we tested.”

The report cites three particularly ineffective arguments Israeli officials often make in defense of settlements:

(1) The religious argument: “Quoting from the Bible in defense of the current settlements will have absolutely the opposite impact. Even your Jewish audiences will recoil at an attempt to use Biblical passages to justify the settlements.”

(2) The ownership argument: “Some of those reading this document will reject this advice ideologically but to claim that Israel ‘owns’ the land that the settlements are on will cause most listeners to reject everything else you say. Semantics does matter, but if we correct Palestinians using the words ‘disputed territory’ when they say ‘occupied territory,’ we have to accept that the settlements are disputed territory as well.”

(3) The scapegoat argument: “Claiming that Palestinians and other Arab groups are using the settlement issue to gain political advantage may be correct but it does nothing to legitimize Israeli policy.”

Arab–Israeli conflictIn the report, Luntz describes the “best settlement argument” as one that draws a parallel between the Arab communities in Israel and the Jewish settlers in the West Bank—and refers to the idea of evacuating Jews as racist. “The idea that anywhere that you have Palestinians there can’t be any Jews, that some areas have to be Jew-free, is a racist idea,” he suggests saying. “We don’t say that we have to cleanse out Arabs from Israel. They are “citizens of Israel.” They enjoy “equal rights.” We cannot see why it is that peace requires that any Palestinian area would require a kind of ethnic cleansing to remove all Jews. We don’t accept it. Cleansing by either side against either side is unacceptable.”

One line of argument that Luntz says actually harms the cause is Israel’s policy of restricting Arab housing construction in East Jerusalem: “The arguments about demolishing Palestinian homes because they are not within the Jerusalem building code tested SO badly that we are not even going to dignify them with a Word’s That Don’t Work box. Americans hate their own local planning boards for telling them where they can and can’t put swimming pools or build fences. You don’t need to import that animosity into your own credibility issues. Worse yet, talking about ‘violations of building codes’ when a TV station is showing the removal of a house that looks older than the modern state of Israel is simply catastrophic.”

The Global Language Dictionary should be required reading for everybody, especially journalists, interested in any aspect of Israeli policy because of its “do’s and don’ts” for Israeli spokesmen.

Israel's use of white phosphorus

Israel’s use of white phosphorus munitions in densely populated urban areas of Gaza during Operation Cast Lead was internationally criticized.

Israeli spokesmen have their work cut out explaining how they have killed thousands of Palestinians in Gaza, most of them civilians, compared with just a few civilians killed in Israel by Hamas rocket and mortar fire. But on television and radio and in newspapers, Israeli government spokesmen such as Mark Regev appear slicker and less aggressive than their predecessors, who were often visibly indifferent to how many Palestinians were killed.

On every occasion, the presentation of events by Israeli spokesmen is geared to giving Americans and Europeans the impression that Israel wants peace with the Palestinians and is prepared to compromise to achieve this, when all the evidence is that it does not. There are very few more revealing studies that have been written about modern Israel in times of war and peace.